Macmillan Cancer Information Centre Volunteer


The Macmillan Information Centre, located in Portsmouth Central Library, represents a partnership between Portsmouth Library Service and Macmillan Cancer Support. The role of this Centre is to provide community-based information and support to people affected by cancer in Portsmouth.

Macmillan Information Centre Volunteers will offer information, signposting and a listening ear to anyone who has received a cancer diagnosis, has survived cancer, or is a carer, friend or family member. There will also be opportunities to help run activities, courses, groups or workshops for people affected by cancer. Volunteers may also be asked if they are willing to help with outreach activity to raise awareness of the Centre.

Tasks involved

  • Manning an information drop-in at the Centre, greeting visitors and making sure they are comfortable
  • Helping visitors find the information they are looking for e.g. finding Macmillan booklets or audio materials, or using  approved websites
  • Signposting people to local and national services that may be of help to them e.g. support groups, counselling, online forums
  • Providing a friendly, listening ear
  • Ensuring that booklets and leaflets are kept well stocked and up to date
  • Helping to promote the Centre  by representing Macmillan at community health events or using social media

Time Commitment

Flexible during library opening hours (between 9.30am and 5pm). Each shift would last for 2.5 hours at least once a week on a regular basis. Further opportunities to assist with outreach activity will be available.


  • A health and wellbeing background would be useful, although not essential
  • Ability to remain calm when dealing with emotional people
  • Good communication skills
  • Open, warm and friendly manner
  • Sympathetic listener
  • Empathy and sensitivity
  • Basic computer and admin skills
  • Reliability, positivity, punctuality and commitment
  • Willingness to undertake training when required
  • All volunteers will need to complete a DBS check


  • Suitable for under 18s
  • Training provided
  • Volunteer policy
  • Covered by insurance
  • Expenses reimbursed
  • Equal opportunities policy
  • Written role description
  • Accessibility
  • Volunteer induction
  • Ongoing support
  • Health and safety policy


When: 21/11/2016 - 21/11/2017

Mon Tue Wed Thu Fri Sat Sun


Portsmouth Library and Archive Service

Portsmouth Central Library
Guildhall Square

More Opportunities from Portsmouth Library and Archive Service

Portsmouth Library Volunteer

Portsmouth Library and Archive Service

Alderman Lacey Library (Baffins), Tangier Road, Portsmouth

View Opportunity

Home Library Service

Portsmouth Library and Archive Service

Portsmouth Central Library, Guildhall Square, Portsmouth

View Opportunity

Job club volunteer

Portsmouth Library and Archive Service

Central Library, Guildhall Square, Portsmouth

View Opportunity
View more opportunities ›