Helpline Volunteer

Answering and responding to telephone calls from adults who have experienced sexual violation or abuse, no matter how long ago it happened. This is essentially an empathetic listening service.

The next 5 day training for helpline volunteers will be  Saturday and Sunday 5th and 6th May 2018, Saturday and Sunday 12th and 13th May 2018 and for those who are selected, the final day is Sunday 20th May 2018. This training is compulsory and is part of the selection process and applicants will be expected to attend every session in order to qualify.

Volunteers do not need to be available all of the times when the line is open (Monday 1pm to 3pm, Wednesday 7pm to 10pm and Friday 7pm to 10pm) but they need to be available some of them. They are expected to do at least two shifts per month on the line. Volunteers also attend supervision every other Tuesday evening from 7.30pm to 9.30pm. This is a vital support for the work and is compulsory.


Volunteers need to be reliable and conscientious, good listeners, caring, empathetic and resilient about hearing emotional distress. They also have to be good supportive team players.


  • DBS check required
    PARCS will arrange and pay
  • Training provided
  • Volunteer Policy
  • Volunteers covered by insurance
  • Expenses reimbursed
    Travel expenses
  • Equal Opportunities Policy
  • Written role description
  • Accessibility
    At present supervision is held in an upstairs room. We have no lift and steep stairs. However, it would be possible to move to a downstairs room if we had a disabled volunteer, and the phone lines are on the ground floor.
  • Volunteer induction
  • Ongoing support
  • Health and Safety Policy

When can I volunteer?

Start Date: 09/08/2017

End Date: 09/08/2018

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon Yes No No No No No No
Evening No Yes Yes No Yes No No


Particular Building
North End

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