Helpline Volunteer

Answering and responding to telephone calls from adults who have experienced sexual violation or abuse, no matter how long ago it happened. This is essentially an empathetic listening service.

The next 5 day training for helpline volunteers will be  Saturday and Sunday 20th and 21st October 2018, Saturday and Sunday 27th and 28th October 2018 and for those who are selected, the final day is Sunday 11th Nov 2018. This training is compulsory and is part of the selection process and applicants will be expected to attend every session in order to qualify.

Volunteers do not need to be available all of the times when the line is open (Monday 1pm to 3pm, Wednesday 7pm to 10pm and Friday 7pm to 10pm) but they need to be available some of them. They are expected to do at least two shifts per month on the line. Volunteers also attend supervision every other Tuesday evening from 7.30pm to 9.30pm. This is a vital support for the work and is compulsory.


Volunteers need to be reliable and conscientious, good listeners, caring, empathetic and resilient about hearing emotional distress. They also have to be good supportive team players.


  • Accessibility
    At present supervision is held in an upstairs room. We have no lift and steep stairs. However, it would be possible to move to a downstairs room if we had a disabled volunteer, and the phone lines are on the ground floor.
  • DBS check required
    PARCS will arrange and pay
  • Equal Opportunities Policy
  • Expenses reimbursed
    Travel expenses
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 09/08/2017

End Date: 09/08/2019

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon Yes No No No No No No
Evening No Yes Yes No Yes No No


Particular Building
North End

Similar Opportunities

Before you can register your interest in this opportunity you must either login or register as a volunteer.

You will be returned to this page.



Register as a Volunteer